Transcription Services: Americas (US West, US East)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.

Posted Apr 29, 2024 - 16:59 EDT

Monitoring

Error rates have dropped significantly. Monitoring for stability.

Posted Apr 29, 2024 - 16:48 EDT

Update

Impact is limited to US West only. Errors observed in US East were from orgs using Global Media Fabric with cross region requests. We are seeing improvement after implementing mitigation steps. Next update top of the hour.

Posted Apr 29, 2024 - 16:43 EDT

Identified

Errors affecting transcription services have been identified in the US West and US East regions. Users may be experiencing slow responses or failures. The teams are investigating at this time. Next update top of the hour.

Posted Apr 29, 2024 - 16:26 EDT

This incident affected: Scripts (Americas (US East), Americas (US West)).